The Internet of Things Changes the Company-Customer Relationship

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With the rise of the internet of things, our individual technology envelopes – our personal networks of smart, connected devices — are rapidly becoming more complicated as more and more devices from a growing profusion of vendors do ever more complex jobs.In fact, industry research indicates that the number of devices in these envelopes will triple over the next few years, and, absent a common set of standards, the complexity of these envelopes will only compound.

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Read more on Technology and analytics or related topics Sales and marketing and Customer service Paul Weichselbaum , an Internet of Things thought leader, is the former executive vice president of PlumChoice , a company that provides specialized technical support programs for Fortune 500 companies.Read his previous HBR post here.

Post Post Share Annotate Save Get PDF Buy Copies Print

New! HBR Learning Digital Intelligence Course Accelerate your career with Harvard ManageMentor®.HBR Learning’s online leadership training helps you hone your skills with courses like Digital Intelligence .

Earn badges to share on LinkedIn and your resume.Access more than 40 courses trusted by Fortune 500 companies.

Excel in a world that’s being continually transformed by technology.Start Course Learn More & See All Courses Read more on Technology and analytics or related topics Sales and marketing and Customer service.

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