Southwest apologizes and blames technology glitch for hundreds of flight cancelations and more than 1,000 delays


Southwest Airlines apologized to customers for flight delays and cancellations on Saturday.The airline said the disruptions were due to “intermittent technology issues.” Many customers were left frustrated, with one accusing Southwest of making excuses.Get the latest tech news & scoops — delivered daily to your inbox.Loading Something is loading.

Email address By clicking ‘Sign up’, you agree to receive marketing emails from Insider as well as other partner offers and accept our Terms of Service and Privacy Policy .Southwest Airlines apologized to customers after hundreds of flights were canceled and more than 1,000 were delayed on Saturday.

According to FlightAware data , the airline canceled 518 flights.A further 1,486 were delayed.

Southwest said the disruptions were due to an “intermittent technology issue” and ongoing weather challenges.

In a tweet , it said: ” We are experiencing flight disruptions across our network today due to briefly pausing our service earlier this morning.”

It added: “We offer our heartfelt apologies for any inconvenience, and we will continue to work with customers who experience a disruption in their travel plans.”

Southwest did not immediately respond to Insider’s request for comment made outside of normal working hours.

Customers expressed their frustration with the airline, with one saying in a tweet that it was the “worst day of traveling” he had ever experienced.”3 canceled flights.

Zero support,” he added.

Others accused the airline of using technology issues as an excuse.One customer wrote : “Stop with the excuses.This same thing happened a few months back.”

Some of the biggest US air carriers have been faced with difficulty operating as the airline industry prepares for a busy summer travel season ahead.

Recently, JetBlue asked its flight attendants not to refuse assignments to cope with soaring demand.The request comes as the airline ramps up the hiring of 700 new pilots and flight attendants before summer.

Sign up for notifications from Insider! Stay up to date with what you want to know.Subscribe to push notifications.

Leave a Reply

Your email address will not be published. Required fields are marked *

Next Post

Airline spring break flight cancellations: 10,000 and counting

It’s been a rough weekend for airline passengers.Airlines canceled and delayed more than 10,000 Saturday and Sunday flights because of storms in Florida and a technology issue at Southwest Airlines, stranding travelers across the country and creating long wait times to reach airline customer service.More than 3,400 flights have been […]

Subscribe US Now